RETURNS & REPAIRS

REPAIRS:

I make jewellery that is meant to be worn – the safest place for it is around your neck. But do take care not to snag the chains or to stand on your jewellery. Unfortunately it is not possible to make perfectly indestructible jewellery. The saying that jewellery lasts for ever is only true if you take very good care of your bits. If something goes horribly wrong pop me an email and we’ll figure out the best way to make it good as new. Charges will be determined on a case by case basis

I use delicate chains for pendants and bracelets so take extra care not to catch them. If you do snap your chain and need to replace it the charge is R60 for 45cm,  R80 for the 50cm chain, R100 for 60cm and R60 for bracelets

shipping costs will apply

REFUNDS AND RETURNS :

all orders are made just for you, with great care and effort. therefore we do not offer refunds but we are happy to do exchanges. this only excludes customised items.

if you are entirely unhappy with your order and want to return it in exchange for something else, please contact me on inge.marais@gmail.com within 2 weeks of receiving your item to arrange return. 

please be aware that the cost of return courier will be yours as well as the courier cost of sending out a new item. the exception of this will be if we sent out the incorrect item 

Please refer to the FAQ's for information about how to care for your jewellery