RETURNS & REPAIRS

REPAIRS:

I make jewellery that is meant to be worn – the safest place for it is around your neck. But do take care not to snag the chains or to stand on your jewellery. Unfortunately it is not possible to make perfectly indestructible jewellery. The saying that jewellery lasts for ever is only true if you take very good care of your bits. If something goes horribly wrong pop me an email and we’ll figure out the best way to make it good as new. Charges will be determined on a case by case basis

I use delicate chains for pendants and bracelets so take extra care not to catch them. If you do snap your chain and need to replace it the charge is R60 for 45cm,  R80 for the 50cm chain, R100 for 60cm and R60 for bracelets

Returns:

You aren’t perfectly happy and need to return something? That's ok – we will make a plan

Let me know within 2 weeks and return your item using the secure means of your choice -  we recommend Aramex for convenience and affordability. You can swop your item for something new or take store credit. Delivery costs will apply again when the new item is sent out.

How to return:

please send me an email to let me know you want to return something

i will provide the address to send it too

Please enclose the item in the original packaging 

Please send me the tracking information for the parcel

 

Please refer to the FAQ's for information about how to care for your jewellery